Today, the company issued a statement to refer to this situation and said that

Falabella's response to collective demand Sernac for his "inadvertent error" The company said that one tablet at the price indicated and assured consumers feel surprised by the lawsuit filed by the entity are never published.
Yesterday was announced the class action brought the National Consumer Service against Falabell a multi shop after receiving 189 complaints from consumers who accused the company of not respecting the retail price of a tablet on its website that sold for $ 5,990 and were not given the time to go to withdraw to the store.
Today, the company issued a statement to refer to this situation and said that "an offer of tablets apple store cherry creek to $ 5,990 is never published or sold at that price. In September 2014 some customers paid an amount less than the selling price, since a system error in the final step of the purchase application changed the value offered and accepted, ranging between $ 129,990 and $ 399,990 "and that despite this" to those who are dispatched the product, they respected that price even though it was not real. ".
About the lawsuit filed by the Sernac for alleged unfair terms in operations through the website, noted that "the terms and conditions Falabella conform to the Code of Practice for e-commerce Chamber of Commerce in Santiago . More than 70 leading e-commerce apple store cherry creek Chilean companies have joined this self-regulation. Besides the commercial mechanism Falabella.com matches the major e-commerce portals of OECD countries ".
On the other hand, said they were surprised by the filing of this lawsuit "because since January 31 Falabella has been working closely with the agency to improve the terms and conditions of contracts Falabella.com".
"Through an official entity assured that although these fit the bill, had comments on the wording. Falabella they agreed to make appropriate revisions, however, apple store cherry creek dated March 20 and unreasonably terminated Sernac this process and then filed a lawsuit accusing unfair terms "they added.
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