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The "honest mistake" that cost a class action Falabella The Sernac received 189 complaints from consumers who demanded the product national mall map you purchased for $ 5,990 on the website of the store, while the company ensures that the price was a publishing error.
The National Consumer Service (Sernac) filed a class action national mall map lawsuit against the multistore Falabella by a series of breaches of consumer law would commit through their website. The lawsuit was filed after 189 consumer complaints were received, who alleged that the company failed to respect the price of a tablet, canceling the purchase and unilaterally reversing the amount paid.
This electronic device was on sale on the website of the company's retail only $ 5,990 if the payment was made to the CMR card. After the purchase, when they went to remove the product in any of the stores, consumers found the surprise would not release them to the product as it would have been a mistake in the publication.
According picked the Pulse site, demand was met at the 12th Civil Court and sale of the product in question, a fine will be charged for each of the affected national mall map and compensation. The Sernac also notes that Falabella is in breach of the Consumer Act, which pacta faculty national mall map could finish his discretion shopping websites, national mall map leaving the consumer defenseless; establishing various mechanisms to act Overinsurance and consumer detriment in a sales process, and which conditions the conclusion of the sale to acceptance, under certain criteria such as stock and a technical fault.
But that's not all, another question raised by the entity's about having national mall map Falabella clauses on its website. One is related to the delivery of a product purchased on its website, which states that the company can not change the delivery date unilaterally.
"Acting on the basis of clauses of this nature is but a manifestation of the power supplier to eventually modify the contract unilaterally exempt from responsibility," says Sernac.
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