Government of Chile
Sernac National Accounts Manager Organizational Management Public Citizen perception Institutional History Sernac Ex Directors Working in Sernac websites and social marks spencers networks Sernac Consumer Protection Act Forms and Guides Consumer Complaint Forms and judgments Manual Guide to exercise their rights of Information Requirement Guide Legal and Financial Reaches marks spencers Consumer associations and collective demands Trials Trials initiated by Sernac Notifications and deadlines for class action lawsuits initiated by Sernac NO / Sernac is part Comparator Trials closed Consumer Financial marks spencers Financial Products Financial Consumer Rights Financial Ombudsman Guide Summary Sheet Quote Load Equivalent Annual Financial marks spencers Mediators and arbitrators Ministers Ministers Fe Fe Payroll Obligations of companies Application marks spencers to Seal Sernac FAQ Consumer Financial Regulations of the Financial Sernac Customer Service (CAS) Registry marks spencers Judicial Judicial Sentences Sentences News Advanced Search - Register of Historic Finder Judicial Sentencing - Sentencing Register Judicial Network FAQ Consumer Protection Consumer Education Financial Literacy Training Videos Women Educational Series School Financial Education Program: Matilde and Martin Series: To live better, Financial Education Series " Canal 72 "Series:" Diego and Glot "Series:" Planet Consumption "Series:" In Family "Series:" Consumer Stories "Series:" Eat Well, Live Better "Competitive Fund ConsuCuento Citizen Participation Citizen Participation Spaces FAQs Funds Associations and Regional Offices Studies and consumption and consumer prices Credits Fact sheets Products and Services Advertising Series of economic data rates Surveys Consumer Education News Companies / suppliers Citizen participation rights protection marks spencers in regions Sernac Home Featured SERNAC class actions filed against Falabella and Banco Consorcio to contain unfair terms in their contracts SERNAC marks spencers filed class actions against Banco Falabella and Consortium to contain unfair terms in their contracts
> In the case of a Consortium, following the unfavorable closure of collective mediation initiated by the Service seeks justice marks spencers declare void the respective clauses. For Falabella, both collective mediation as in this new judicial phase, was due at source by the refusal of selling tablets in September 2014 through the website of the store.
The SERNAC filed class action lawsuits against the company and the Consortium Banco Falabella, after analyzing their contracts and detect unfair terms which violate marks spencers the rights of consumers.
The Service took this decision after concluding respective mediation, where these companies were not willing to adjust marks spencers their contracts according to the standards set by the Consumer Act.
During March 2014 collective mediations against some banks began after reviewing contracts of adhesion by which consumers provide mortgage loans.
After that, it was detected that a deadline for paying the dividend is between days 1-10 of each month was established, but if the consumer was late in payment, late payment charges are collected from the 1st of each month.
That is why the SERNAC filed a lawsuit against the bank, which incorporated other offenses were also detected in the respective. Therefore, the demand requested the annulment of these unfair terms; the cessation of all acts and charges referred to in the complaint; and comprehensive refunds everything taken pursuant to those terms, plus the corresponding fines.
For this company, the SERNAC initiated a collective mediation on December 31, 2014, due to negative sales through internet, tablet, brand Acer and Samsung to $ 5,900 last September 24 at the time . For this situation marks spencers 455 consumers were affected, according to information provided by Falabella and also for lifting clauses mismatched to the Consumer Act on the website www.falabella.com or www.falabella.cl.
Some irregularities were present in clauses were linked to: exemption from liability, personal data protection, return marks spencers and exchange marks spencers policy, confirmation of data for shopping, office products, among others.
However, the company did not provide a proposal marks spencers for a sufficient solution, therefore, the SERNAC pres
Sernac National Accounts Manager Organizational Management Public Citizen perception Institutional History Sernac Ex Directors Working in Sernac websites and social marks spencers networks Sernac Consumer Protection Act Forms and Guides Consumer Complaint Forms and judgments Manual Guide to exercise their rights of Information Requirement Guide Legal and Financial Reaches marks spencers Consumer associations and collective demands Trials Trials initiated by Sernac Notifications and deadlines for class action lawsuits initiated by Sernac NO / Sernac is part Comparator Trials closed Consumer Financial marks spencers Financial Products Financial Consumer Rights Financial Ombudsman Guide Summary Sheet Quote Load Equivalent Annual Financial marks spencers Mediators and arbitrators Ministers Ministers Fe Fe Payroll Obligations of companies Application marks spencers to Seal Sernac FAQ Consumer Financial Regulations of the Financial Sernac Customer Service (CAS) Registry marks spencers Judicial Judicial Sentences Sentences News Advanced Search - Register of Historic Finder Judicial Sentencing - Sentencing Register Judicial Network FAQ Consumer Protection Consumer Education Financial Literacy Training Videos Women Educational Series School Financial Education Program: Matilde and Martin Series: To live better, Financial Education Series " Canal 72 "Series:" Diego and Glot "Series:" Planet Consumption "Series:" In Family "Series:" Consumer Stories "Series:" Eat Well, Live Better "Competitive Fund ConsuCuento Citizen Participation Citizen Participation Spaces FAQs Funds Associations and Regional Offices Studies and consumption and consumer prices Credits Fact sheets Products and Services Advertising Series of economic data rates Surveys Consumer Education News Companies / suppliers Citizen participation rights protection marks spencers in regions Sernac Home Featured SERNAC class actions filed against Falabella and Banco Consorcio to contain unfair terms in their contracts SERNAC marks spencers filed class actions against Banco Falabella and Consortium to contain unfair terms in their contracts
> In the case of a Consortium, following the unfavorable closure of collective mediation initiated by the Service seeks justice marks spencers declare void the respective clauses. For Falabella, both collective mediation as in this new judicial phase, was due at source by the refusal of selling tablets in September 2014 through the website of the store.
The SERNAC filed class action lawsuits against the company and the Consortium Banco Falabella, after analyzing their contracts and detect unfair terms which violate marks spencers the rights of consumers.
The Service took this decision after concluding respective mediation, where these companies were not willing to adjust marks spencers their contracts according to the standards set by the Consumer Act.
During March 2014 collective mediations against some banks began after reviewing contracts of adhesion by which consumers provide mortgage loans.
After that, it was detected that a deadline for paying the dividend is between days 1-10 of each month was established, but if the consumer was late in payment, late payment charges are collected from the 1st of each month.
That is why the SERNAC filed a lawsuit against the bank, which incorporated other offenses were also detected in the respective. Therefore, the demand requested the annulment of these unfair terms; the cessation of all acts and charges referred to in the complaint; and comprehensive refunds everything taken pursuant to those terms, plus the corresponding fines.
For this company, the SERNAC initiated a collective mediation on December 31, 2014, due to negative sales through internet, tablet, brand Acer and Samsung to $ 5,900 last September 24 at the time . For this situation marks spencers 455 consumers were affected, according to information provided by Falabella and also for lifting clauses mismatched to the Consumer Act on the website www.falabella.com or www.falabella.cl.
Some irregularities were present in clauses were linked to: exemption from liability, personal data protection, return marks spencers and exchange marks spencers policy, confirmation of data for shopping, office products, among others.
However, the company did not provide a proposal marks spencers for a sufficient solution, therefore, the SERNAC pres
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