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Falabella responded to the Class of National southglenn movie theater Consumer Service (Sernac), after the state agency accused them of default southglenn movie theater and refusal to sell a product that was on offer price and to detect unfair terms in contracts Falabella.com that infringe the rights of consumers.
"In September 2014 some customers paid an amount less than the selling price, since a system error in the final step of the purchase application changed the value offered and accepted, ranging between $ 129,990 and $ 399,990," he added.
In that vein, he noted that "since the customer is always priority southglenn movie theater decisions Falabella, to those who are dispatched the product, they respected that price even though it was not the real".
As for the action of Sernac for alleged unfair terms in operations southglenn movie theater through the website, the company said they are "surprised" because since January 31 Falabella has been working closely with the agency to improve the terms and conditions of the contracts Falabella.com.
"Through an official entity assured that although these fit the bill, had comments on the wording. Falabella agreed to make appropriate revisions, however, dated March 20 and unreasonably terminated Sernac this process and then filed a lawsuit accusing unfair terms, "he added.
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